GENERAL TERMS AND CONDITIONS

Last updated: January 1, 2026

ALALAM ALMUTATAWIR COMPANY FOR INFORMATION TECHNOLOGY (AIT)

Welcome to the official website of ALALAM ALMUTATAWIR COMPANY FOR INFORMATION TECHNOLOGY (AIT).

By accessing or using this website, or requesting any of our services, you acknowledge that you have read, understood, and agree to be bound by the following Terms and Conditions, in addition to any specific terms or agreements agreed upon with the Client for each project or service.

Please read these Terms and Conditions carefully before using the website or requesting any services.

1. Definitions

For the purposes of these Terms and Conditions, the following terms shall have the meanings set forth below wherever they appear herein:

Company / AIT: Refers to ALALAM ALMUTATAWIR COMPANY FOR INFORMATION TECHNOLOGY.

Website: Refers to the Company's official website and any digital pages or platforms operated or managed by the Company.

Client: Refers to any natural person or legal entity that engages with the Company or requests any of its services.

Services: Refers to all technology services and solutions provided by the Company, including, without limitation, software and systems development, network and infrastructure solutions, surveillance and CCTV systems, cybersecurity, system integration and connectivity, hosting and technology services, technical support and maintenance, and technology consulting.

Project: Refers to any service or group of services performed for the Client pursuant to a quotation, contract, agreement, purchase order, or any other approved contractual document.

2. Scope of the Terms and Conditions

These Terms and Conditions govern the use of the Website and establish the general framework of the relationship between the Company and its Clients with respect to the Services provided.

Projects and Services that are subject to specific contractual arrangements shall be governed by the applicable technical and financial proposal, contract, agreement, purchase order, and any other documents approved by both parties.

In the event of any conflict between these Terms and Conditions and the provisions of a specific contract or agreement, the provisions of the specific contract or agreement shall prevail with respect to the relevant Project.

3. Use of the Website

The Website may only be used for lawful purposes and in accordance with the applicable laws and regulations of the Kingdom of Saudi Arabia.

The User agrees to:

1. Refrain from using the Website in any manner that may damage, disrupt, or impair its operation.

2. Refrain from attempting to gain unauthorized access to the Company's systems, servers, databases, or other technical resources.

3. Refrain from using the Website to publish, transmit, or distribute any content that violates applicable laws or regulations.

4. Refrain from copying, reproducing, or commercially reusing any content of the Website without the Company's prior written consent.

5. Provide accurate and complete information when contacting the Company or requesting its Services.

4. Technology Services and Solutions

AIT provides technology services and solutions based on the nature and requirements of each Client.

The Services, technical specifications, and scope of work may vary from one Project to another and shall be determined in accordance with the approved technical and financial proposal, contract, or agreement between the Company and the Client.

Any content published on the Website, including descriptions, images, specifications, examples, or service information, shall not constitute a binding contractual offer unless expressly incorporated into an approved quotation, agreement, or contract.

5. Quotations and Contracting

The prices of Services and Projects are determined based on the nature, scope, and requirements of each Project.

The final price shall be specified in the Company's approved financial quotation and may, depending on the nature of the Project, include costs related to software, licenses, hardware, equipment, implementation, installation, integration, training, technical support, maintenance, and other related Services.

A quotation shall be valid and binding in accordance with the validity period and terms stated therein. A Client's request shall not be considered confirmed until the applicable contracting procedures have been completed, a purchase order has been issued, or the quotation has been accepted in accordance with the agreed procedure.

6. Project Implementation Period

The estimated implementation period for each Project shall be determined based on its scope of work, technical requirements, required approvals, Client dependencies, availability of hardware, software, licenses, and other factors related to the Project.

The implementation schedule may be adjusted in the event of changes to the scope of work, delays by the Client in providing required information, approvals, access, or other necessary requirements, or circumstances beyond the Company's reasonable control.

7. Client Obligations

The Client shall provide, in a timely manner, all information, data, documents, access permissions, approvals, and requirements necessary for the provision and implementation of the Services.

The Client shall also cooperate with the Company's project team and designate authorized representatives who are responsible for providing approvals and making decisions related to the Project.

If any delay in providing the required information, approvals, access, or other requirements is attributable to the Client, such delay may affect the Project implementation schedule in accordance with the terms agreed between the parties.

8. Changes to the Project Scope

Any additional requests or material changes to the agreed scope of work may require a new technical and financial assessment.

Additional work shall not be considered part of the original Project scope unless it has been approved by both parties in accordance with the agreed procedure.

9. Payments and Invoicing

Payment terms and schedules shall be governed by the terms specified in the approved financial quotation, contract, or agreement.

The Client shall comply with the agreed payment deadlines.

Failure to make payments when due may result in the suspension of certain works or Services, subject to the applicable contractual terms and laws and regulations.

10. Intellectual Property

All rights relating to the content published on the Website, including texts, designs, logos, images, graphics, software materials, and visual elements, are owned by the Company or by the respective rights holders or licensors, unless otherwise stated.

No part of such content may be copied, reproduced, distributed, modified, or commercially used without the Company's prior written consent.

Intellectual property rights relating to systems, software, and solutions specifically developed for the Client shall be governed by the applicable contract, agreement, or approved Project proposal.

11. Software, Licenses, and Third-Party Providers

Certain technology solutions may rely on software, services, platforms, or licenses provided by third parties.

In such cases, those software products and services shall be subject to the terms, conditions, and licensing requirements of their respective owners or providers, in addition to the contractual terms applicable to the Project.

The Company shall not be responsible for changes to the policies, pricing, licensing terms, availability, or functionality of third-party services, to the extent permitted by applicable laws and the agreements entered into with the Client.

12. Hardware and Equipment

Where hardware, equipment, or technology products are supplied as part of a Project, their specifications, quantities, prices, and warranties shall be determined in the approved quotation, contract, agreement, or invoice.

Products shall be subject to the warranties provided by their manufacturers or suppliers, in addition to any additional warranty expressly provided by AIT under the applicable Project terms.

13. Technical Support and Maintenance

Technical support and maintenance Services shall be provided in accordance with the type of Service and the applicable support or maintenance agreement entered into with the Client.

Technical support may include troubleshooting, technical inquiries, fault resolution, and assistance in accordance with the service levels, support hours, and communication channels specified in the applicable agreement.

Comprehensive technical support and maintenance Services shall not be deemed included in every Project unless expressly stated in the relevant quotation, contract, or agreement.

14. Information Security and Data Protection

The Company is committed to implementing appropriate measures to protect data and information processed within the scope of its Services, in accordance with the applicable laws and regulations of the Kingdom of Saudi Arabia and based on the nature of the Service.

The Client is also responsible for implementing appropriate security measures to protect its accounts, devices, systems, credentials, and access information.

For further information regarding the collection, processing, use, retention, and protection of personal data, please refer to the Company's **Privacy and Personal Data Protection Policy**.

15. Confidentiality

The Company shall maintain the confidentiality of non-public information and data obtained from the Client in connection with the provision of Services, in accordance with the applicable contractual arrangements and applicable laws and regulations.

Information may be disclosed where required by law, competent authorities, or where necessary to perform contractual obligations, subject to applicable legal requirements.

16. Website Content

The Company endeavors to ensure that the information published on the Website is accurate and up to date. However, certain information may change from time to time.

The Company reserves the right to update, modify, or remove any content, Service, or information published on the Website without prior notice, subject to any existing contractual obligations with Clients.

17. Third-Party Links and Services

The Website may contain links to or references to websites, platforms, or Services operated by third parties.

The Company shall not be responsible for the content, privacy practices, policies, security, or practices of third-party websites or Services. Use of such websites or Services shall be subject to their respective terms and policies.

18. Liability

AIT endeavors to provide technology Services and solutions in accordance with the agreed professional standards and the scope of work specified for each Project.

The Company's liability shall be limited to its obligations expressly set forth in the applicable contracts, agreements, and approved quotations, and shall be subject to the applicable laws and regulations of the Kingdom of Saudi Arabia.

To the extent permitted by applicable laws and the relevant contractual arrangements, the Company shall not be liable for losses or damages arising from the Client's misuse of Services, systems, or equipment, unauthorized modifications performed by third parties, or failures caused by third-party services, systems, infrastructure, or circumstances beyond the Company's reasonable control.

19. Force Majeure

Neither party shall be liable for any delay or failure to perform its obligations resulting from circumstances or events beyond the reasonable control of the affected party, including, as applicable, natural disasters, interruption of public utilities or services, widespread cybersecurity incidents, governmental decisions or measures, exceptional events, or other circumstances that qualify as force majeure under the applicable laws and regulations.

20. Complaints and Inquiries

Clients may contact the Company to submit inquiries, comments, or complaints relating to the Services or Projects through the Company's official communication channels published on the Website.

The Company will review and address complaints in accordance with their nature, the applicable contractual terms, and the laws and regulations in force.

21. Amendments to the Terms and Conditions

The Company reserves the right to update or amend these Terms and Conditions from time to time to reflect changes in its Services, business practices, or applicable legal and regulatory requirements.

The updated version shall be published on the Website together with the date of the latest update.

22. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws and regulations applicable in the **Kingdom of Saudi Arabia**.

In the event of any dispute arising in connection with the Services or dealings between the Company and the Client, the parties shall endeavor to resolve the dispute amicably. If an amicable resolution cannot be reached, the dispute shall be referred to the competent judicial authority or applicable dispute resolution mechanism in accordance with the laws and regulations of the Kingdom of Saudi Arabia.

23. Acceptance of the Terms and Conditions

By using the Website, requesting Services, or entering into any agreement with the Company, the Client acknowledges that they have read, understood, and accepted these Terms and Conditions to the extent applicable to the relevant transaction or Service.

Nothing in these Terms and Conditions shall limit or affect any rights or protections granted to the Client under the applicable laws and regulations of the Kingdom of Saudi Arabia.

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